Position Description

1. Lodge Manager

Purpose of Position: The Lodge Manager is responsible for maintaining the smooth operation of a remote Lodge complex. To provide leadership to staff, maintain lodge facilities and provide a level of hospitality which meets the companies expectations.

Location: The magnificent Virunga Lodge is the premier luxury gorilla lodge of Rwanda and one of Africa’s finest and most renowned lodges. The lodge is perched high on a ridge with stunning views of the Virunga Volcanoes and the Musanze valley to the west and Lake Bulera and Ruhondo to the east.  

Relationships: Reports to the General Manager, works closely with the Purchasing Manager, operations team and Head Guide.


Authority Level: This position has purchasing authority to order Food and Beverage supplies to restock the Lodge.

Key achievements:

  • Provide a welcoming lodge environment for our customers with high standards of service, meals and housekeeping which meet the company’s expectations.
  • Maintain the smooth operation of the Lodge, its facilities, infrastructure, services and functions.
  • Manage all staff reporting to the position so as to effectively assist, train, develop, motivate and monitor their activities.
  • Maintain a safe, harmonious, enjoyable work place environment for staff.
  • To lead by example in a positive and enthusiastic manner.
  • Communicate and report to senior management on a regular basis in line with company requirements.
  • Gain a clear understanding of the manager’s duties and ensure that these are carried out to the company standards.

You will be the right fit if you have (or you are):

  • The right attitude and aptitude for the job
  • Customer Service Skills: An enjoyment of dealing with customers, being friendly, helpful and providing an excellent level of service to customers
  • People Management: Can motivate, train, direct and work alongside staff to achieve required goals
  • Communication Skills: Can assess if a staff member or customer does not understand an instruction, policy or requirement and can explain this to them in different ways to make sure they understand.
  • Team Player: Will help out and do other duties if required, not afraid to get their hands dirty and will go the extra mile.
  • Decision making skills: Must be able to think on your feet and adapt to changing conditions. Make decisions which best suit the situation.
  • Technical Skills: Must be able to pick up practical skills easily and become proficient in using them.
  • Problem Solving: Can assess operational issues and take the best course of action to get them resolved.
  • You have 5 years’ experience in Hospitality and 3 years in a similar position.
  • You hold a Bachelor’s degree in Hospitality Management, Business administration or any other related field.
  • You are fluent in English, and Kinyarwanda (French would be an added advantage).
  • High level of confidentiality and professionalism
  • You love people and you are result oriented

Experience required:

  • Staff management experience
  • Hospitality experience
  • Experience working in remote areas or locations would be an advantage
  • Computer literacy

Do you want to know what’s in there for YOU?

  • An attractive salary
  • Accommodation (Single)
  • 3 meals per day 
  • Health insurance
  • Paid annual leave (48 days)
  • Conducive working environment
  • Interesting learning and development program

NB:

  • International candidates are required to have a legal working permit
  • The location is cold (15 – 17 degrees Celsius) 
  • Only shortlisted candidates shall be contacted for the interview.
  • The application deadline is October 4, 2019 at 5:00 PM

If you think you are the right person, we are looking for you and we need you!


Position Description

2. Assistant Lodge Manager

To Oversee the Operations in a Luxury Lodge setting

Duties:

  • Meeting with Department Heads on a daily, weekly, monthly basis to discuss operations, staffing and training
  • Ensuring that Maintenance is operating within budget parameters and monitoring performance on a daily/weekly basis
  • Working closely with the Front desk to ensure optimal customer service, overseeing scheduling and operations of the desk in conjunction with the Front Office Manager/Guest Relations Development Manager
  • Hands on activity in each department when required and mostly on a daily basis
  • Handling customer issues and solving any situations as they arise
  • Attending any local meetings 
  • Working within company policies and procedures on a regular basis are not to be changed unless HR/Owners are consulted
  • Preparing reports and conducting weekly Department Head Meetings
  • Managing budget allocations and labour costs in each department
  • Providing back up to the front desk in busy times
  • Working closely with the Lodge Accountant to ensure accounts receivable (A/R) is updated and providing feedback when required
  • Using Microsoft outlook software to provide communication in all areas as required
  • Attending and executing Health and Safety meetings at the Lodge
  • Overseeing the environmental initiatives as directed by the local government leaders.
  • Working with Human Resources to provide staffing, training and any disciplinary actions 
  • Handling other duties as they present themselves
  • Overseeing the Management of Staff accommodation and ensuring that policies and Residential Tenancy rules and regulations are being followed.
  • Understanding that Management by leadership is required – Knowing and understanding every department’s operation and stepping in to cover whenever needed (ie Food and Beverage serving, hosting, banquet planning, providing Chef with input from customer feedback as it relates to food choices, menu selections, etc.
  • Dealing with individuals on daily basis to assist them with the understanding of CRMR policies and procedures and ensuring that everyone is treated fairly, equally, and in the event things may not work out with someone removing them from the team prior to any destructive behavior or communication sets in – strong leadership skills to assist people with understanding respectfulness
  • Understanding the nature of a transient work force, seasonal business, labour costs vs revenue, customer needs and views, education in conjunction with HR to enhance and provide growth opportunities where deemed fitting.

Qualifications:

  • Degree or Diploma in Hospitality Management preferred
  • Must have the ability and experience to deal with Emergency situations
  • 4-5 years’ experience as Manager in a Multi- Departmental environment
  • Proficient with Microsoft Office Applications
  • Experience with Opera and Squirrel (PMS) and (POS) systems
  • Excellent verbal and written English communication
  • Confidentiality and professionalism are expected at all times
  • Experience with budgets and labour costing
  • Previous experience working in a variety of operational areas within a Hotel Setting

Do you want to know what’s in there for YOU?

  • An attractive salary
  • Accommodation (Single)
  • 3 meals per day 
  • Health insurance
  • Paid annual leave 
  • Conducive working environment
  • Interesting learning and development program

NB:

  • International candidates are required to have a legal working permit
  • The location is cold (15 – 17 degrees Celsius) 
  • Only shortlisted candidates shall be contacted for the interview.
  • The application deadline is October 04, 2019 at 5:00 PM
This job description is indicative (but not exhaustive)

If you think you are the right person, we are looking for you and we need you!

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Contact Us

Grand Pension Plaza,6th Floor,
2 KN 3 Ave
P.O. Box 2445, Kigali-Rwanda
+250 788 306 492
+250 785 025 185
info@ladderleadership.rw

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